Refund policy

Return and Refund Policy

Effective Date: June 12, 2026

At Tanarya, we take pride in the quality of our products — from Mobile Accessories and Portable Juicer Blenders to Kids Toys. Your satisfaction is our priority, and we want you to shop with complete confidence.

1. Return Eligibility

You may request a return within 7 days of delivery, provided:

  • The item is unused, unwashed, and in its original condition
  • The product is in its original packaging with all tags, accessories, and manuals intact
  • You have the original invoice or proof of purchase

Non-Returnable Items:

  • Products that have been used, damaged, or altered after delivery
  • Items with broken seals (for hygiene-sensitive products)
  • Products purchased during clearance or final sale

2. Return Process

  1. Email us at tanny.pandey07@gmail.com with your Order ID and reason for return
  2. Our team will review your request within 2 business days
  3. Once approved, you will receive a return pickup or drop-off instruction
  4. The product must be securely packed before handover

3. Refund Policy

Once we receive and inspect the returned item:

  • Refunds are processed within 5–7 business days
  • The amount will be credited to your original payment method (UPI, Credit/Debit Card, Net Banking)
  • For Cash on Delivery orders, refunds will be issued via bank transfer — please share your bank details at the time of return request

4. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Report it within 48 hours of delivery with photos/video of the issue
  • Email: tanny.pandey07@gmail.com
  • We will offer a free replacement or full refund at no extra cost to you

5. Exchange Policy

We currently offer exchanges for:

  • Wrong size or variant received
  • Defective product where a replacement is preferred

Exchange requests must be raised within 7 days of delivery.

6. Shipping Charges on Returns

  • If the return is due to a defect or our error — return shipping is FREE
  • If the return is due to a change of mind — a nominal shipping fee may be deducted from the refund

7. Kids Toys — Special Note

All toys sold by Tanarya comply with safety standards. If a toy is found to be defective or unsafe upon first use, we will provide an immediate replacement at no charge.

8. Contact Us

For any return or refund queries, reach out to us:

  • 📧 Email: tanny.pandey07@gmail.com
  • 🕐 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Tanarya reserves the right to modify this policy at any time. Any changes will be updated on this page.