Shipping policy
Shipping Policy
Effective Date: June 12, 2026
At Tanarya, we are committed to delivering your orders — Mobile Accessories, Portable Juicer Blenders, and Kids Toys — safely, swiftly, and reliably across India. Please read our shipping policy carefully to understand how we handle your orders.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details once dispatched.
2. Shipping Timeframes
| Delivery Type | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, etc.) | 3–5 Business Days |
| Tier 2 & Tier 3 Cities | 5–7 Business Days |
| Remote & Rural Areas | 7–10 Business Days |
Please Note: These are estimated timelines and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Orders above ₹499 | FREE Shipping |
| Orders below ₹499 | Flat ₹49 shipping fee |
Free shipping is applicable on prepaid orders only. COD orders may attract an additional handling fee.
4. Cash on Delivery (COD)
- COD is available on orders up to ₹2,000.
- A nominal COD handling fee will be added at checkout.
- COD is not available for select remote pin codes.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email and SMS.
- You can track your order directly on the courier partner's website or through the tracking link shared with you.
- For tracking assistance, contact us at tanny.pandey@gmail.com
6. Shipping Partners
Tanarya works with trusted logistics partners including:
- Shiprocket
- Delhivery
- Blue Dart
- DTDC
- India Post (for select remote locations)
We reserve the right to choose the most suitable courier partner based on your location and order type.
7. Serviceable Pin Codes
- We ship to most pin codes across India.
- At checkout, you can verify whether your pin code is serviceable.
- If your area is not serviceable, our team will notify you and issue a full refund.
8. Delayed or Lost Shipments
- If your order has not arrived within the estimated timeframe, please contact us at tanny.pandey@gmail.com with your Order ID.
- In the rare event of a lost shipment, Tanarya will initiate an investigation with the courier partner and provide a replacement or full refund upon confirmation.
9. Failed Delivery Attempts
- Courier partners typically make 2–3 delivery attempts before returning the package.
- In case of a failed delivery due to an incorrect address or unavailability, re-delivery charges may apply.
- Please ensure your delivery address and contact number are accurate at the time of placing the order.
10. Damaged in Transit
- If your product arrives visibly damaged, please:
- Refuse the delivery and note the damage with the courier executive, OR
- Accept the delivery and immediately email us at tanny.pandey@gmail.com with photos/video within 48 hours
- We will arrange a free replacement or full refund upon verification.
11. Address Changes
- Address changes can be requested only before the order is shipped.
- Once dispatched, we are unable to modify the delivery address.
- To request a change, email us immediately at support@tanarya.com with your Order ID.
12. Contact Us
For any shipping-related queries:
- 📧 Email: tanny.pandey@gmail.com
- 🕐 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Tanarya reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page.